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Title
Text copied to clipboard!Spare Parts Advisor
Description
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We are looking for a dedicated Spare Parts Advisor who can provide professional advice and support to customers in spare parts sales. As a Spare Parts Advisor, you will be a crucial link between the company and customers, helping to identify the right spare parts for various products and ensuring customers receive prompt and accurate service. You will work closely with inventory and purchasing teams to ensure availability and delivery of spare parts. The role requires good technical understanding, communication skills, and a service-oriented attitude. We value accuracy, problem-solving ability, and teamwork skills. If you are interested in contributing to customer satisfaction and efficient spare parts management, this is an excellent opportunity for you.
Responsibilities
Text copied to clipboard!- Provide technical advice on spare parts to customers.
- Identify and recommend the correct spare parts based on customer needs.
- Handle orders and follow up on spare parts deliveries.
- Collaborate with inventory and purchasing to ensure availability.
- Maintain and update product and spare parts records.
- Manage customer inquiries and complaints professionally.
- Support installation and use of spare parts.
- Participate in training to stay updated on new products.
- Contribute to improving spare parts management processes.
- Report sales statistics and customer feedback to management.
Requirements
Text copied to clipboard!- Experience in sales or advisory roles within spare parts or technical fields.
- Good technical understanding and interest in mechanics or electronics.
- Strong communication and customer service skills.
- Ability to work independently and in a team.
- Accurate and structured work methods.
- Basic computer skills and experience with business systems.
- Flexibility and willingness to learn new products and systems.
- Good problem-solving skills and initiative.
- Fluent in Swedish, both spoken and written.
- Experience with inventory management is a plus.
Potential interview questions
Text copied to clipboard!- How do you handle a customer unsure about which spare part is needed?
- Can you give an example of resolving a difficult customer situation?
- How do you stay updated on new products and spare parts?
- What experience do you have working with inventory and orders?
- How do you prioritize tasks when handling multiple customers?
- Describe a situation where you improved a process or work method.
- How do you ensure the information you provide to customers is accurate?
- What computer systems have you used in your work?
- How do you work to build good relationships with customers?
- What motivates you in the role of Spare Parts Advisor?
